Greetings from India Incoming and Incredible India! Your ‘Travel Partner’ for Indian subcontinent…

We would like to introduce India Incoming as a leading destination management company and receptive tour operator based in India. Our excellent reputation is built on the expertise of a dynamic team, our product knowledge, enthusiasm, innovative ideas and commitment to customer satisfaction.

India Incoming is a Government of India approved tour-company, uniquely qualified to perform tour operations in a timely, comprehensive and cost-effective manner. India Incoming vast resources include extensive research capabilities coupled with over 130 full time staff members who possess a rich experience in travel management methodology and techniques.

A team of rigorously trained staff, all professionals in their field, supports each business unit.

Our Tour Leaders, apart from our own in-house training, undergo regular training by a European tour leader training institute every year on subjects such as: How to deal with problems, Illness, Communication, Tour leader and his/her duties etc. Guides and drivers receive both primary and advanced First Aid Training from the institute and are later certified for the same.

India Incoming is a member of major international & domestic trade bodies and associations like IATA, ASTA, PATA, IATO, FHRAI and has got its principal office in New Delhi besides own offices in Indian at Mamallapuram, Chennai, Cochin, Bangalore and Udaipur. Overseas offices in Canada and representative offices in UK, Germany & shortly in Rio De Janeiro. Having a learned board of directors from Asia, North America and Europe who owns various Hotels, tour companies and travel institutions in Europe and North America always guide the company and keep it in good health.

Offering a full range of destination management services, India Incoming is the result of a winning combination of superior services, unique products and competitive pricing, offering the discerning traveler a wide variety, ranging from culture, nature, wellness, beaches and spiritualism, which destination India has to offer.

The combination of impeccable service, very competitive rates and hi tech efficiency have made this company the tool to improve the sales for our partner tour operator in the Indian sub continent as their satisfied customers will spread the tales of their journeys. In just seven years India Incoming has been able to get in accounts of important tour operators in Europe and North America, who will be happy to give you references.

Over the years, India Incoming has understood the needs of its clients and has several types of holidays to offer. Our unique packaging ensures your clients a 'participatory holiday experience' which they would cherish for a long time.

India Incoming had the pleasure to handle major VVIP movements to India which includes the visit of the delegation of Canadian Prime Minister Mr.Jean Chretien. Prime Minister of India Dr.Manmohan Singh and his troupe to inaugurate the Kallapakkam Nuclear Plant and the trade delegation of Russian President Mr.Vladimir Putin to India.

India Incoming have got experience in diversity and apart from handling numerous big and small tour operators for adventure, cultural and leisure travel, we have handled major TV crews for shootings in India, roots – travel for major NGOs’ and large conferences.

Our 'Guaranteed Group Departures' is yet another product that is very popular as it offers your clients the independence of FIT travel at GIT prices: for info on dates and prices, please do mail me.
 
Marketing & PR Support
 
India Incoming Marketing Managers ensures the active selling of India Incoming product overseas by organising or being part of India Tourism organized Road shows, Promotions, Sales Blitzes etc. We also support key hotel partners and operate joint sales calls with them.

Our Marketing team will support all partners by providing information and checking the accuracy of brochure text, press releases or mailings and make available to you our selection of destination slides (available in a Photo library on our website in high-resolution formats). India Incoming hold ones of the most comprehensive and up to date photo-libraries on the destination. We also provide assistance and recommendations in product selection.

We provide a host of services to help support our partners in their presentations to their clients. We do this through:

• Organising Press trips, Familiarisation Trips, staff training sessions to educate our partners, their staff and clients in understanding our destination better. In general Site Inspections are conducted. However, depending on the level of resources required and the existing level of commitment to commercial passengers and groups, we may sometimes charge a nominal-handling fee. This covers such services like co-ordination of the itinerary, visa charges, guide services, all transfers, and excursions. Although we endeavour to secure all other supplier/hotel services FOC, if any charges are levied by the suppliers these will passed on at net cost, after negotiation to get the lowest rate possible of course.

• Providing Top of the range collateral, as in Videos, access on-line to one of the region’s most updated photo library for use in their own brochures, award winning brochures etc.

• Providing our partners with comprehensive information through our monthly Product Update covering developments in the destinations within our area of operation – these are dispatched on monthly basis by EMail. Changes that may affect any contracted product or offers will be dispatched immediately and separately from the monthly updates.

• By assisting our partners’ endeavours in promoting and presenting our Destinations to their major clients.
 
Transport & Vehicles :
 
India Incoming owns a fleet of air conditioned vehicles ranging from deluxe 35-seater A/C luxury coaches, deluxe 28 seater A/C luxury coasters, deluxe 18 seater A/C luxury coasters, 4WD vehicles and Light Motor Vehicles. Apart from this, our transport division ensure that we secure all further transportation requirements.

Vehicle Standards: Our fleet is brand new and well maintained and fully insured. All vehicles are depreciated over a period of three years for Coaches and Coasters and two years for all 4WDs. India Incoming continues its permanent search for novel and better solutions for our clients, and is the trendsetter in the industry in the region. Also please note all coaches are equipped with cooler boxes for non-alcoholic beverages, as well as fire extinguishers and First Aid Kits.

Driver standards: All our drivers are selected carefully at entry level and have to go through an official driving test. Some of the minimum criteria for all our drivers are (a) Excellent driving skills, (b) Excellent knowledge of the city roads / country, (c) Courteous and Service oriented, (d) Good command of English language, (e) Good communication skills, (f) Well groomed and uniformed.
 
Services & Support for FIT Travellers:
 
Our team of airport representatives will meet your passengers as they walk out off the Customs area; they will be given a Welcome Pack before being directed to Immigration Counters.
Documentation given to the passenger at the first point of contact will be a Welcome wallet that will include the following:

• A welcome letter is printed on the interior of the welcome pack. Should a partner wish us to give their members’ clients a personalized letter on their own letterhead, they can either issue us with the letterhead or we will use our own stationery and we will place the letters in the welcome pack.
• A Useful Information on India leaflet.
• 2 postcards - Value added.
• Tours & Safaris brochure incorporating a Useful Information section.
• Office Number of our Supervisor.
• Name and contact number of the representative who will be pre-assigned to the passenger.
• An after-hours emergency number.

After start of tour, the pre- assigned representative - name and contact of which will have been given to each passenger on arrival will call the client a minimum of three times a week (including a welcome meeting) at pre-agreed times in the hotel. Should the client miss any of the meetings, a Sorry I Missed You note (printed in duplicate and countersigned by the hotel receptionist) will be left for him/her. The client is also given the opportunity to call the representative or the office (on a number manned by a supervisor) if they require assistance during their stay or they may approach any of our representatives at our desks/offices in the hotels they are staying in.
 
Insurance / Liability Coverage:
 
Type of Insurance: General liability including Product liability
Limit Of Liability: U$ 1,000,000 per occurrence.
India Incoming is a progressive Indian Tour operator with a world vision!
India Incoming welcomes the opportunity to be your preferred travel partner for Indian sub-continent. We look forward to hearing from you so as to enable us to take our interest forward for a mutually beneficial business association and eagerly look forward to welcome you in India.

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